Pausing, resuming and cancelling

Stopping a service temporarily or ending it at the end of the period, with the option to change your mind.

A service does not "end" by itself. You have two ways to stop it, and they are for different things.

	Pause	Cancel
Is it reversible?	Yes, with Resume	Only before the cutoff
When does it take effect?	Immediately	At the end of the current period
Does it issue new charges?	No	Yes, until the cutoff
What happens to open charges?	They stay alive and collectable	At the cutoff, they are voided
Can you undo it afterwards?	Yes, always	No. Cancelled is terminal
What it is for	"This client is back next month"	"This client is leaving"

All three actions (pause, resume, cancel) require the services:cancel permission.

Pausing

Use it when the service is interrupted but the client is still a client: they went travelling, closed the shop for renovations, agreed with you to skip a few months.

When you pause:

It stops issuing new charges. That is all.
Charges already issued and unpaid are still there, and can be collected normally.
The arrears on those charges keep running. Pausing does not freeze old debt. If you want to stop it, collect it or waive it (see Arrears on services).

Resuming

It puts the contract back in motion.

The next charge is scheduled from today, with the contract's frequency. No retroactive charges are generated for the time it was paused: if a monthly service was paused for three months, resuming it does not produce three charges at once. The next charge falls one month after the resume.

This is deliberate: the client did not receive the service during the pause, so they are not billed for it.

Cancelling: at the end of the period, like a subscription

Cancelling is not immediate. It works like cancelling a subscription: the service stays active until the end of the period already running, and it is discontinued there.

When you press Cancel:

The contract is marked for cancellation, with a cutoff date visible in the detail.
It stays active until that date: if the period completes before the cutoff, the charge is still issued and can be collected.
You can write an (optional) reason, which is recorded.

The cutoff, when the date arrives:

The contract becomes Cancelled.
Every charge still pending or partial is VOIDED.
Nothing is ever issued again.

Voiding is not collecting. The charges still open are written off: they stop being collectable and their arrears stop counting. If a departing client owes you overdue charges, collect them BEFORE the cutoff: afterwards you no longer can.

Also:

There is no refund and no proration. What you already collected stays collected.
The cutoff is applied automatically, even if nobody opens the app: a daily process runs it.

Revoking a cancellation

Cancelled and the client changed their mind? As long as the cutoff has not arrived, press Revoke cancellation: the contract goes back to normal as if nothing happened, the cutoff date and the reason are cleared, and it keeps issuing charges.

This works the same if the contract is paused: a paused contract with a pending cancellation can also be revoked.

After the cutoff, no. A Cancelled contract cannot be revived: it is terminal. If the client comes back, you must create a new contract.

Which button you will see at each moment

Contract status	Available buttons
Active	Pause · Cancel
Active with pending cancellation	Pause · Revoke cancellation
Paused	Resume · Cancel
Paused with pending cancellation	Resume · Revoke cancellation
Cancelled	None (terminal)

Errors you may see

Message	What it means
The service is already cancelled (terminal state)	Cancelled cannot be edited, paused, resumed or cancelled again
The service is already paused	It was already paused; maybe you meant Resume
The service is not paused	Only a paused service can be resumed
The service has no pending cancellation to revoke	You had not cancelled it (or the cutoff already passed)

Cancelling a service in order to delete the client

A client with active or paused services cannot be deleted. To delete them:

Cancel their services.
Wait for the cutoff (or collect what they owe before it arrives).
Once the contracts are Cancelled, the client can be deleted.

A note on reversing collections of voided charges

If you reverse a collection made on a charge that was later voided by the cancellation, accounting and the cash drawer are corrected properly, but the charge does NOT come back to life: it stays void and is not collectable again. See Charges and collections.