Documentation
Guides and references to get the most out of Prestafolio.
Getting started
Your first steps with Prestafolio.
What is Prestafolio?
What the platform does, who it is for and how each module fits your daily operation.
Creating or joining a company
The onboarding wizard: create your company and pick a plan, or join someone else’s with your invitation code.
First steps
The complete path from signing in to collecting your first installment, in order.
The dashboard
What every figure on the home screen means, and why the owner and the collector see different things.
Glossary
Every word you will see in the platform, explained in plain language.
Clients
Register, search and assess who you lend to.
Registering a client
The form fields, which ones are really required, and how to edit or delete a client.
Searching clients
The two search boxes (name and ID), how they combine, and why sometimes you can’t find someone.
Trust and the bureau
What the trust level is, where the score comes from, and how to check a borrower before lending.
Client documents
Uploading the client’s ID, contract or photo: which formats, what size and how much space you have.
Loans
Creating loans, types, schedule and disbursement.
Creating a loan
Every field in the form, what the system validates and what happens to your cash when you disburse.
Loan types
The 5 amortization systems, compared with the same loan and real numbers.
Frequencies and calendar
How due dates are computed: biweekly means 15 days, weekends, and short months.
Amortization schedule
How each installment is computed, what every column means and why the schedule is not stored.
Disbursement and accounting
What happens to your cash and your books every time you lend, adjust, delete or write off a loan.
Renewing a loan
Rolling the outstanding principal into a new loan: what is inherited, how much cash you need and what cannot be undone.
Loan statuses
Active, Paid, Archived, Uncollectible and renewed: what they mean, how they overlap and what you can do in each.
Calculator
Simulate a loan before creating it.
Payments & arrears
Payments, payoffs, arrears and reversals.
Recording a payment
Collecting a full installment or a partial payment: what to type in each field, what enters the cash drawer and when.
Settling a loan
The payoff: closing the loan in one shot by paying the outstanding principal. Which amount goes in each field and why.
How arrears are calculated
The exact formula, grace days, the base it applies to, and why arrears are never "stored".
Setting the arrears rate
Where the daily rate and grace days live: per loan, and global for recurring services.
Reversing a payment
Undoing a mis-recorded collection: what gets reverted, what stays in the history and why it is not a delete.
Bulk collection
Collecting several overdue installments of a loan in one operation, instead of one by one.
Arrears
The overdue portfolio: what counts as late, how it is ordered, how to collect and when to write it off.
Services
Recurring billing contracts and their charges.
What recurring services are
Periodic billing contracts (security, membership, rent) that issue charges on their own, without being a loan.
Creating a service contract
The contract fields, what each one means and what you can change later without breaking anything.
Charges and collections
How to collect a charge (full or partial), why arrears are paid first and how to reverse a wrong collection.
Arrears on services
How the late-payment surcharge is calculated, why it is not charged by default and how to enable it.
Pausing, resuming and cancelling
Stopping a service temporarily or ending it at the end of the period, with the option to change your mind.
Cash
Opening and closing shifts, counts and movements.
Opening and closing the cash box
The cash box is your work shift: with it closed you cannot disburse or collect. How to open it, what you declare and how to close it.
Cash count and movements
How expected cash is calculated, what a shortfall or surplus means, and why a reversal never erases the original collection.
Cash by collector
There is no drawer per collector: there is one business cash box with money attributed to whoever recorded it. How to reconcile each route.
Cash permissions
The five cash permissions, what each unlocks, and why a collector should not see the business balance.
Accounting
Double-entry ledger, financial statements and closing.
The double-entry ledger
How Prestafolio turns every disbursement, collection and write-off into a journal entry that always balances.
The chart of accounts
The 16 accounts your books are born with, what each one means and how to create your own.
Trial balance and general ledger
The check that everything adds up, and the movement-by-movement detail of every account.
Financial statements
Balance Sheet and Income Statement: what your business is worth and what you earned this period.
Fiscal periods and closing
What closing a month means, what entry it posts, what blocks it and why it cannot be undone.
Manual journal entries
Recording expenses, capital contributions and corrections the system does not post by itself.
Allowance for uncollectibles
Reserve today against the loans you won't collect, and what happens when you write one off.
Agents & permissions
Invite collectors and decide what each one can do.
Invite a collector
How to add an agent, what they receive by email, and why inviting is not granting access.
Accepting an invitation
Join the business that invited you: through the email link or by typing your 8-character code.
Roles and permissions
What the owner can do, what an agent can do, and the complete permission catalogue.
Blocking or deleting an agent
When to suspend a collector temporarily and when to remove them to free up their seat.
Reports
Portfolio, arrears, performance and collection book.
Portfolio report
How much money you have out on the street, what state it is in and who manages it.
Arrears and aging
How much of your book is overdue and for how long: the four arrears buckets.
Collector performance
How much each agent collected, how much book they manage and how hard they work it.
Collection book
Everything that came in during a period: how much was principal, interest and arrears.
Account & billing
Plans, subscription and limits.
Plans and billing
The Free plan and the differences between Basic, Gold and Premium, and how billing works.
Your plan limits
What is unlimited, what is not, how each limit is counted and what happens when you hit it.
Storage
How much space you have, what consumes it, which formats are accepted and how to free it up.
Managing your subscription
Check your plan, switch monthly/yearly, update your card, download invoices, cancel and reactivate.
Documents & audit
Notarised promissory note and audit trail.
Generating a promissory note
A loan's notarised promissory note: what you need first, what data it carries and where it comes from.
Audit trail
Who did what, when and from where. What is recorded, how to review it and how long it is kept.
Printing on a thermal printer
Print the receipt on the pocket roll printer, skipping the print dialog: which browser you need, how to pair it and how to set it up.